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Please tell us who you are:
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Thank you for your business. Your comfort and satisfaction are important to us. To help maintain high standards of quality service, we would appreciate your response to these questions. Please check the comments that best describe our performance.
How did you hear about us?:
Select one Radio TV Internet Yellow Pages Referral Other	Please Note Other:
When you called our office:
Select one Excellent Very Good Satisfactory Needs Improvement	Access to our phone number.
Select one Excellent Very Good Satisfactory Needs Improvement	The Customer Service Representative's courtesy and professionalism.
Select one Excellent Very Good Satisfactory Needs Improvement	Ease in getting to the proper department or individual.
If you spoke with a Customer Service Representative or Sales Representative:
Customer Service Representative's name:
Select one Excellent Very Good Satisfactory Needs Improvement	The Customer Service Representative's courtesy and professionalism.
Select one Excellent Very Good Satisfactory Needs Improvement	The Customer Service Representative's promptness for your appointment.
Select one Excellent Very Good Satisfactory Needs Improvement	The Customer Service Representative explained the service being offered in an understandable manner and made me feel comfortable.
Select one Excellent Very Good Satisfactory Needs Improvement	The Customer Service Representative's promptness in returning a written proposal to you for installation work.
If you received an oil delivery:
Select one Excellent Very Good Satisfactory Needs Improvement	The arrival of your order compared with the anticipated time of delivery.
Select one Excellent Very Good Satisfactory Needs Improvement	The driver's courtesy and professionalism.
When you spoke to our Accounts Receivable representatives:
Accounts Receivable Representative's name:
Select one Excellent Very Good Satisfactory Needs Improvement	Accounts Receivable Representative's courtesy and professionalism.
Select one Excellent Very Good Satisfactory Needs Improvement	Accounts Receivable Representative's ability to answer your questions fully.
Select one Excellent Very Good Satisfactory Needs Improvement	Your question was resolved to your satisfaction.
Are there any particular products you would like us to offer?
If you could implement any one change at Lehigh Fuels, what would it be?
We welcome any additional comments: